FAQ

Parking

What type of car does ARN Long-Term Parking accept?

Any type of passenger car at a maximum length of 5.6 metres can park in our car park.

When is your reception open?

We are open 24 hours a day, 7 days a week, all year. In other words, it doesn’t matter when your flight departs or arrives.

How do I book a parking space?

Use our form or call us.

Can I park in your car park without booking a parking space?

Yes, you can. As long as we have available spaces, you are welcome to park in our car park. Please note that checking in can take a bit longer time if you haven’t booked in advance. Make sure that you arrive in plenty of time before you want to be at the airport.

Can I cancel or modify my booking?

Yes, you can. If you choose to pay on site, you can cancel or modify your booking without extra charge. If you have booked and paid the parking via the website, and don't cancel within 72 hours in advance, the amount will not be refunded. If you have booked after 72h before your arriving and paid for it, we will not make any refund. Your parking space is kept for you for 24 hours after your parking period should have begun. After that time, the parking space will be considered unoccupied and available for other customers.

We appreciate that you cancel or modify your booking as long in advance as possible.

(We take into account flight delays and cancellations)

How do I pay for the parking?

You can pay online when you book, or on-site when you park.

Security

Is my car safe at ARN Long-Term Parking?

Yes! Our car park is enclosed with a fence surrounding the entire area, and the premises are also equipped with camera surveillance, and staff is present on-site 24 hours a day.

How are my car keys kept if I leave them in the care of ARN Long-Term Parking?

If you have selected having your car washed, heated, or have added any of our other services that require that we keep your car keys, you can rest assured that they are being kept safe. We use approved key cabinets which only responsible staff has access to.

Transfer

How do I get from ARN Long-Term Parking to my terminal?

Our shuttle bus takes you to the correct terminal. The shuttle transfer service runs 24 hours a day, so in other words it does not matter what time your flight departs or arrives. We are always there.

When does the shuttle bus depart?

Our shuttle buses depart from the car park when required, 24 hours a day. Please make sure that you arrive at the car park at least 30 minutes before you want to be at the airport.

How do we get to ARN Long-Term Parking when we have landed?

Our shuttle bus will pick you up when you have landed. We monitor your flights in real time, and will pick you up outside the arrivals hall. It doesn’t matter if your flight is delayed, we are keeping up to date with the current arrival times. If you don’t have any luggage to collect, please let us know when you check-in the car, so that we can adjust the shuttle transfer accordingly.

If you land at terminal 5, we will pick you up at bus stop 12.

If you land at terminal 4, we will pick you up at bus stop 12.

If you land at terminal 2, we will pick you up at bus stop 8.

We need a car seat for children for the shuttle transfer, do we have to bring one ourselves?

No, ARN Long-Term Parking has car seats for children of all ages. Please let us know that you need a car seat and how old the child is, and we will provide a car seat.

How long does it take to go from ARN Long-Term Parking to Arlanda airport?

It takes approximately 5 minutes from ARN to Arlanda airport.

Other

What other services does ARN Long-Term Parking provide?

We have a reception that is open 24 hours a day, accessible toilet and comfortable furniture to wait in. We offer free coffee, and other drinks are available to buy on-site.

Can I charge my electric car at your car park?

We have several charging stations at our car park. One supplementary service we provide is that we charge your car in time for when you return and collect the car. Read more about our offer for Long-term parking Arlanda.

What supplementary services do you offer in addition to parking?

The following are supplementary services you can select when you park at ARN Long-Term Parking:

  • Interior and exterior car wash
  • interior car wash
  • exterior carwash
  • engine wash
  • get the car serviced (made by collaborators)
  • Reconditioning (made by collaborators)